Packages

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Our Pricing Table

Choose Your Package

Features List

ONCALL is offering a lot of new and exciting features. Below are the list of features provided by the ONCALL Choose any of the standard packages depending on your company needs or if you want a customize quotation let us know about your requirements for Inbound and Outbound calls Or Contact Us or drop us an email on info@on-call.ae

  • Number FAQs
  • 24/7 Inbound Calls Limit
  • 24/7 Inbound Calls Minutes
  • Dedicated Key Account Manager
  • Languages
  • Call Recording Storage
  • Call Forwarding
  • UAE Landline Number
  • Instant Email Notifications
  • Instant SMS Notifications
  • CRM Integration
  • Live dashboard
  • One Time Setup Fees / Monthly Subscription
  • Free Setup Fees / Annual Subscription
  • SLA
  • Abandoned Rate
  • Escalation Per Call Type
  • Customize Filtering
  • Ticketing CRM System
  • Complaining CRM System
  • Live Interaction With Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance
Silver

Small Companies

AED 1,699 /mo

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* Prices are exclusive of VAT

  • Number FAQs
    5
  • 24/7 Inbound Calls Limit
    300
  • 24/7 Inbound Calls Minutes
    1000
  • Dedicated Key Account Manager
  • Languages
    English/Hindi/Urdu
  • Call Recording Storage
    1 Month
  • Call Forwarding
  • UAE Landline Number
    Default
  • Instant Email Notifications
    Default
  • Instant SMS Notifications
    Default
  • CRM Integration
  • Live dashboard
    2 Access
  • One Time Setup Fees / Monthly Subscription
    2500
  • Free Setup Fees / Annual Subscription
  • SLA
    60/40 (4-5 rings)
  • Abandoned Rate
    8%
  • Escalation Per Call Type
  • Customize Filtering
  • Ticketing CRM System
  • Complaining CRM System
  • Live Interaction With Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance
Gold

Medium Sized Companies

AED 2,999 /mo

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* Prices are exclusive of VAT

  • Number FAQs
    15
  • 24/7 Inbound Calls Limit
    600
  • 24/7 Inbound Calls Minutes
    2000
  • Dedicated Key Account Manager
  • Languages
    English/Arabic/Hindi/Urdu
  • Call Recording Storage
    3 Months
  • Call Forwarding
  • UAE Landline Number
    Default
  • Instant Email Notifications
    Default
  • Instant SMS Notifications
    Default
  • CRM Integration
  • Live dashboard
    4 Access
  • One Time Setup Fees / Monthly Subscription
    2500
  • Free Setup Fees / Annual Subscription
  • SLA
    70/30 (3-4 rings)
  • Abandoned Rate
    6%
  • Escalation Per Call Type
  • Customize Filtering
  • Ticketing CRM System
  • Complaining CRM System
  • Live Interaction With Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance
Platinum

Large Companies

AED 5,999 /mo

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* Prices are exclusive of VAT

  • Number FAQs
    50
  • 24/7 Inbound Calls Limit
    Unlimited
  • 24/7 Inbound Calls Minutes
    5000
  • Dedicated Key Account Manager
  • Languages
    English/Arabic/Urdu/Hindi
  • Call Recording Storage
    6 Months
  • Call Forwarding
  • UAE Landline Number
    Default
  • Instant Email Notifications
    Default
  • Instant SMS Notifications
    Default
  • CRM Integration
  • Live dashboard
    Unlimited
  • One Time Setup Fees / Monthly Subscription
    2500
  • Free Setup Fees / Annual Subscription
  • SLA
    80/20 (2-3 rings)
  • Abandoned Rate
    5%
  • Escalation Per Call Type
  • Customize Filtering
  • Ticketing CRM System
  • Complaining CRM System
  • Live Interaction With Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance
Diamond

Large Enterprise

AED 9,999 /mo

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* Prices are exclusive of VAT

  • Number FAQs
    60
  • 24/7 Inbound Calls Limit
    Unlimited
  • 24/7 Inbound Calls Minutes
    9000 Flexi
  • Dedicated Key Account Manager
  • Languages
    Multilingual
  • Call Recording Storage
    Unlimited
  • Call Forwarding
  • UAE Landline Number
    Unique
  • Instant Email Notifications
    Customized
  • Instant SMS Notifications
    Customized
  • CRM Integration
  • Live dashboard
    Customized
  • One Time Setup Fees / Monthly Subscription
    2500
  • Free Setup Fees / Annual Subscription
  • SLA
    80/20 (2-3 rings)
  • Abandoned Rate
    2%
  • Escalation Per Call Type
  • Customize Filtering
  • Ticketing CRM System
  • Complaining CRM System
  • Live Interaction With Agents
  • Live Statistics
  • Live Call Reporting
  • Quality Assurance
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