Privacy Policy

ONCALL CALL CENTER SERVICES LLC Privacy Overview

ONCALL is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the ONCALL web site and governs data collection and usage. By using the ONCALL website, you consent to the data practices described in this statement. In this privacy statement "we/us" means Oncall Call center services LLC, "the third party" means someone who is not you or us or a part of ONCALL.

Who We Are

ONCALL is a fully owned subsidiary ONCALL SERVICES LLC, including the processing of personal information about the employees and applicants to ONCALL Company to which you are applying. Our Headquarter on oasis center, Dubai UAE.

Registration

In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest.

Electronic Payments

Oncall uses PayTabs online payment gateway for online payment transactions.

Data Protection

At ONCALL, we are committed to protecting the privacy and security of our customers' sensitive data. We adhere to industry best practices and comply with all relevant regulations to ensure the highest level of data protection. Below are the key mechanisms we employ to safeguard sensitive data:

Data Encryption
- All sensitive data, including emails and personal information, is encrypted both in transit and at rest using advanced encryption standards (AES-256).
- Secure Sockets Layer (SSL) and Transport Layer Security (TLS) protocols are used to protect data during transmission over networks.
Access Control:
- We implement strict access control measures to ensure that only authorized personnel have access to sensitive data.
- Multi-factor authentication (MFA) is required for all employees accessing sensitive data systems.
- Role-based access controls (RBAC) are enforced to limit data access based on job roles and responsibilities.
Data Auditing and Monitoring:
- Continuous monitoring and logging of all access to sensitive data are conducted to detect and respond to unauthorized access attempts.
- Regular audits are performed to ensure compliance with data protection policies and to identify potential vulnerabilities.
Data Backup and Recovery:
- Regular backups of sensitive data are conducted and stored securely.
- A robust disaster recovery plan is in place to ensure data integrity and availability in case of system failures or data breaches.
Data Minimization and Anonymization:
- We adhere to the principle of data minimization, collecting only the data necessary for the specific purpose.
- Anonymization and pseudonymization techniques are employed where possible to protect individual identities in data sets.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
There is also information about your computer hardware and software that is automatically collected by ONCALL,This information can include: your IP address, browser type, domain names, access times and referring web site addresses. This information is used by ONCALL for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the ONCALL web site.
Also, if you are a new client interested to deal with ONCALL, we collect information about your company, such as your company website and your company technical profile.
ONCALL encourages you to review the privacy statements of web sites you choose to link to from ONCALL so that you can understand how those web sites collect, use and share your information. ONCALL is not responsible for the privacy statements or other content on web sites outside of the ONCALL CALL CENTERS.
ONCALL web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to:
- Conform to the edicts of the law or comply with legal process served on ONCALL or the site.
- Protect and defend the rights or property of ONCALL CALL CENTERS.
- Act under exigent circumstances to protect the personal safety of users of ONCALL CALL CENTERS, or the public.
- ONCALL may share your personal information with third parties, such as recruitment agencies, test providers and others who help us progressing applications. Where we use third parties, ONCALL ensures that they meet the same privacy and security standards as ONCALL WEBSITE COOKIES
- ONCALL is using cookies to understand how you use our website. Using website cookies, ONCALL will be able to track how our customers are finding our site so we can improve the customer experience.

HOW LONG YOUR DATA WILL BE KEPT

Potential Talent Data Retention Period: If you are successful to join ONCALL we will keep your information as you are part of ONCALL employees. If not, we may keep your information for up to 1 year to be able to contact you for any future career opportunities.
Client Data Retention Period
If you are successfully on boarded as a client we will retain your data as per the agreement in the contract .If not, we may keep your information for up to 2 years to be able to contact you for any future business opportunities.

YOUR RIGHTS

You have the right to access and update your personal data through ONCALL dashboard. You have also the right to do other actions with your personal data such as (right to object or restrict to the use of your personal information or the right to delete your personal information) but you will need to contact us directly to perform these actions for you. List of all your applicable data rights are described as follow
Right to update and access personal data: you have the right to update and access your personal information through Oncall dashboard.
Right to object to use of personal data: you have the right to object to how ONCALL is processing your personal information. [to perform this action , please contact Oncall team]
Right to erasure: You have the right to contact us to delete your personal information. [To perform this action, please ONCALL CALL CENTERS]
Right to restrict use of your data: You have the right to contact us to restrict processing your personal information if you feel we shouldn’t be processing your personal information. [To perform this action , please contact ONCALL CALL CENTERS]
Right to data portability: You have the right to take the personal information you have provided to us with you. You can request a copy of your personal information. . [To perform this action, please contact ONCALL CALL CENTERS]

HOW TO CONTACT US

If you have any further questions about this privacy statement or how we process your information, please contact us by email info@on-call.ae