Oncall Call Center Services L.L.C
اونكول لخدمات مراكز الاتصال ش.ذ.م.م
Inbound Calls Scope Of Work
Company Name
Contact Number
Email
Subscription Duration
Select subscription duration
1 Month
Quarter
Semester
1 Year
Days of Operation
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Operational Hours [From]
Select hours
00 (12 AM)
01 (1 AM)
02 (2 AM)
03 (3 AM)
04 (4 AM)
05 (5 AM)
06 (6 AM)
07 (7 AM)
08 (8 AM)
09 (9 AM)
10 (10 AM)
11 (11 AM)
12 (12 PM)
13 (1 PM)
14 (2 PM)
15 (3 PM)
16 (4 PM)
17 (5 PM)
18 (6 PM)
19 (7 PM)
20 (8 PM)
21 (9 PM)
22 (10 PM)
23 (11 PM)
Operational Hours [To]
Select hours
00 (12 AM)
01 (1 AM)
02 (2 AM)
03 (3 AM)
04 (4 AM)
05 (5 AM)
06 (6 AM)
07 (7 AM)
08 (8 AM)
09 (9 AM)
10 (10 AM)
11 (11 AM)
12 (12 PM)
13 (1 PM)
14 (2 PM)
15 (3 PM)
16 (4 PM)
17 (5 PM)
18 (6 PM)
19 (7 PM)
20 (8 PM)
21 (9 PM)
22 (10 PM)
23 (11 PM)
Language Skills
English
Arabic
Urdu
Hindi
Tagalog
Russian
Language Skills
(If not in the list above)
Integration Request
Select Integration
No Integration
SMS / Email Integration
Google Sheet / Booking Slot
CRM Integration
Daily Anticipated Call Volume
Peak Hours Of Calls
Select Peak Hours
Morning(07:00 - 12:00)
Afternoon(12:00 - 20:00)
Evening(20:00 - 07:00)
Expected Average Handling Time (AHT) per call
Type Of Service
Select Service Type
Calls
Forwarding Calls / Data Entry In Integrated CRM
Inbound + Forwarding Calls To Expert
Calls + SMS And Email Integration
Valid Period Of Recording Calls
Select Call Recording Period
3 Months
Semester
1 Year
Calls Forwarding From
Select value
Landline Number
PBX System
Telecommunication Network
(You are using)
Select value
DU
Etisalat
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