Our Pricing Table
Choose Your Package
ONCALL is offering a lot of new and exciting features. Below are the list of features provided by the ONCALL Choose any of the standard packages depending on your company needs or if you want a customize quotation let us know about your requirements for Inbound and Outbound calls Or Contact Us or drop us an email on info@on-call.ae
Silver
For Small Companies
- FAQs : 5
- 24/7 Inbound Calls Limit : 300
- 24/7 Inbound Call Minutes : 1,000
- Dedicated Key Account Manager
- Languages : English, Hindi, Urdu
- Call Recording Storage : 1 Month
- Call Forwarding
- UAE Landline Number
- Instant Email Notification : Default
- Instant SMS Notification : Default
- CRM Integration
- Live Dashboard : 2 Users
- SLA : 60/40 (4-5 Rings)
- Abandoned Rate : 8%
- Escalation per Call Type
- Custom Filtering
- Ticketing CRM
- Complaining CRM
- Live Interaction with Agents
- Live Statistics
- Live Call Reporting
- Quality Assurance
Best
Gold
For Medium-sized Companies
- FAQs : 15
- 24/7 Inbound Calls Limit : 600
- 24/7 Inbound Call Minutes : 2,000
- Dedicated Key Account Manager
- Languages : English, Arabic, Hindi, Urdu
- Call Recording Storage : 3 Months
- Call Forwarding
- UAE Landline Number
- Instant Email Notification : Default
- Instant SMS Notification : Default
- CRM Integration
- Live Dashboard : 4 Users
- SLA : 70/30 (3-4 Rings)
- Abandoned Rate : 6%
- Escalation per Call Type
- Custom Filtering
- Ticketing CRM
- Complaining CRM
- Live Interaction with Agents
- Live Statistics
- Live Call Reporting
- Quality Assurance
Platinum
For Large Companies
- FAQs : 50
- 24/7 Inbound Calls Limit : Unlimited
- 24/7 Inbound Call Minutes : 5,000
- Dedicated Key Account Manager
- Languages : English, Arabic, Hindi, Urdu
- Call Recording Storage : 6 Months
- Call Forwarding
- UAE Landline Number
- Instant Email Notification : Default
- Instant SMS Notification : Default
- CRM Integration
- Live Dashboard : Unlimited Users
- SLA : 80/20 (2-3 Rings)
- Abandoned Rate : 5%
- Escalation per Call Type
- Custom Filtering
- Ticketing CRM
- Complaining CRM
- Live Interaction with Agents
- Live Statistics
- Live Call Reporting
- Quality Assurance
Diamond
For Large Enterprise
- FAQs : 60
- 24/7 Inbound Calls Limit : Unlimited
- 24/7 Inbound Call Minutes : 9,000 Flexi
- Dedicated Key Account Manager
- Languages : Multilingual
- Call Recording Storage : Unlimited
- Call Forwarding
- UAE Landline Number : Unique
- Instant Email Notification : Customized
- Instant SMS Notification : Customized
- CRM Integration
- Live Dashboard : Unlimited Users
- SLA : 80/20 (2-3 Rings)
- Abandoned Rate : 2%
- Escalation per Call Type
- Custom Filtering
- Ticketing CRM
- Complaining CRM
- Live Interaction with Agents
- Live Statistics
- Live Call Reporting
- Quality Assurance
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